Terms of Service

1. Acceptance of Terms

By visiting getsmart.pk, placing an order, or using our smart home products and services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

GetSmart.PK is operated from Lahore, Pakistan. These terms are governed by the laws of Pakistan.

2. Products & Services

GetSmart.PK is a smart home and business automation company based in Lahore, Pakistan. We provide end-to-end automation services — including free site survey, custom design, professional installation, Google Home integration, and ongoing support — for residential and commercial properties. Our automation solutions integrate with the Google Home platform to enable voice control and remote access.

Product availability, pricing, and specifications are subject to change. We will notify you of any changes affecting an order you have already placed.

3. Enquiries & Confirmations

When you submit an enquiry through our website or via WhatsApp:

• We will contact you to discuss your requirements and schedule a free site survey
• Following the survey, we will provide a written quote for your approval
• Confirmation of the quote constitutes an agreement to proceed
• All pricing is in Pakistani Rupees (PKR) and includes the full installation service
• We reserve the right to decline engagements outside our current service area

4. Installation

Professional installation is included in every GetSmart automation package. Our service includes:

• Complete hardware installation inside your existing switch boards
• Wi-Fi connectivity and Google Home configuration
• Full system testing and handover walkthrough

You are responsible for ensuring a suitable Wi-Fi connection is available at the installation location. Installation is currently available in Lahore; we will confirm availability for other cities at the time of enquiry.

5. Warranty & Refund Policy

GetSmart provides a 1-year limited warranty on all installed automation hardware covering manufacturing defects and hardware failures under normal use. Key points:

• No change of mind returns once installation is complete. We conduct a full briefing before and after installation.
• Defect coverage: If hardware fails due to a manufacturing defect, we will repair or replace it at no cost within the warranty period.
• Warranty void if the hardware is opened, tampered with, repaired by a third party, or subjected to physical damage, power surges, or water exposure.
• Cancellations are accepted any time before the installation visit at no charge.

See our full Warranty & Refund Policy for complete details.

6. Intellectual Property & Prohibited Use

All content on getsmart.pk, including text, graphics, logos, firmware, and software embedded in our devices, is the property of GetSmart.PK and protected under applicable intellectual property laws. You may not reproduce or distribute our content without written permission.

The following actions are strictly prohibited and will void your warranty and may result in legal action:

• Reverse engineering, decompiling, or disassembling any GetSmart hardware or firmware
• Attempting to extract, clone, or replicate our device firmware or software
• Modifying device hardware or firmware in any way not authorised by GetSmart.PK
• Using our devices, platform, or ecosystem to build competing products or services
• Bypassing or circumventing any access controls or security measures in our systems

7. Google Home Platform

Our devices operate through the Google Home platform. You acknowledge that:

• A Google account is required to use voice control and remote access features
• The availability and functionality of Google Home features is subject to Google's own terms and policies
• We are not responsible for any changes Google makes to its platform that affect our device integration
• Internet connectivity is required for remote access features; local physical switches will always remain functional

8. Limitation of Liability

To the maximum extent permitted by Pakistani law, GetSmart.PK's liability for any claim arising from our products or services is limited to the amount you paid for the specific product or service in question.

We are not liable for indirect, incidental, or consequential damages including loss of data, loss of revenue, or damage to other property resulting from use of our products.

9. Intellectual Property

All content on getsmart.pk, including text, graphics, logos, and software, is the property of GetSmart.PK and protected under applicable intellectual property laws. You may not reproduce or distribute our content without written permission. See Section 6 for full prohibited use terms.

10. Changes to Terms

We may update these Terms of Service at any time. Updated terms will be posted to this page. Continued use of our services after changes are posted constitutes acceptance of the updated terms.